Returns & Exchanges

We want you to be delighted with your OKA purchase, which is why we offer a 28-day return period for any items that do not perfectly suit your home. Please ensure all items are returned in their original packaging and in a resaleable condition to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully repackage your items in their original boxes, ensuring any fragile home accessories are securely padded to prevent damage during transit.

3

Affix the Shipping Label

Print the prepaid shipping label provided by our portal and securely attach it to the outside of your parcel, covering any previous delivery markings.

4

Drop Off or Collection

Take your package to an authorized drop-off point or schedule a home collection for larger furniture items through our customer service team.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing